Operations Director
1 month ago
Reporting to the Business Centre Manager, the Branch Manager will oversee operations at the Business centre(s). Key responsibilities include working with Noramco's Commercial & Industrial South-West Ontario Sales Operations Manager to ensure sales and margin targets are met (25%).
Duties:- Ensure all job functions are performed in accordance with the NCS International Standard Practice Instruction (SPI) Manual.
- Manage the London Operations team, supporting Telecom Ontario, Utility Ontario, and South-Western Ontario Commercial & Industrial businesses.
- Responsible for the London Branch Profit and Loss statement for all 3 business units it supports.
- Address escalated customer complaints in a timely manner and ensure customer satisfaction.
- Identify and develop internal/external opportunities to enhance profitable sales growth of the department.
- Build strong customer relationships with senior management at key customer accounts.
- Coordinate office sales, operations, and administration functions, including:
- Providing pricing quotations to customers and following up.
- Receiving and processing customer orders.
- Supporting the purchasing team for London branch inventory purchases.
- Staying informed of sales objectives, targeted product lines, required market intelligence, vendor objectives, and competitor activities.
- Participating in inventory cycle counts as required.
- Managing freight costs for inbound and outbound shipments for the London business.
- Developing knowledge of products to remain up-to-date with various product lines and industry changes.
- Understanding financial management principles.
- Organizing work with minimal supervision.
- Having advanced computer skills and knowledge.
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Operations Director
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