Operations Director

1 month ago


London, Greater London, United Kingdom Guillevin International Full time

Reporting to the Business Centre Manager, the Branch Manager will oversee operations at the Business centre(s). Key responsibilities include working with Noramco's Commercial & Industrial South-West Ontario Sales Operations Manager to ensure sales and margin targets are met (25%).

Duties:
  • Ensure all job functions are performed in accordance with the NCS International Standard Practice Instruction (SPI) Manual.
  • Manage the London Operations team, supporting Telecom Ontario, Utility Ontario, and South-Western Ontario Commercial & Industrial businesses.
  • Responsible for the London Branch Profit and Loss statement for all 3 business units it supports.
  • Address escalated customer complaints in a timely manner and ensure customer satisfaction.
  • Identify and develop internal/external opportunities to enhance profitable sales growth of the department.
  • Build strong customer relationships with senior management at key customer accounts.
  • Coordinate office sales, operations, and administration functions, including:
    • Providing pricing quotations to customers and following up.
    • Receiving and processing customer orders.
    • Supporting the purchasing team for London branch inventory purchases.
    • Staying informed of sales objectives, targeted product lines, required market intelligence, vendor objectives, and competitor activities.
    • Participating in inventory cycle counts as required.
    • Managing freight costs for inbound and outbound shipments for the London business.
    • Developing knowledge of products to remain up-to-date with various product lines and industry changes.
    • Understanding financial management principles.
    • Organizing work with minimal supervision.
    • Having advanced computer skills and knowledge.

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