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IT Support Specialist
2 months ago
Job Summary:
The IT Deskside Support role at Hays Specialist Recruitment Limited involves providing day-to-day IT operations support to ensure the availability and reliability of systems and infrastructure. This includes direct support to bank users, implementing new technologies and processes to improve efficiency and productivity, and managing requests in the ticketing system.
Key Responsibilities:
- Ensure the smooth operation of systems and infrastructure, providing direct support to bank users.
- Handle user requests and provide support via the helpdesk and knowledgebase.
- Manage requests in the ticketing system, handle progress and update tickets.
- Identify, report, and fix issues.
- Support IT systems upgrades, patching, and security management.
- Evaluate and implement new technologies and systems to improve IT infrastructure and support business requirements.
- Maintain a solid understanding of the bank's business needs and work closely with other departments to ensure that IT meets them.
- Work in compliance with the bank's IT policies and procedures, financial industry standards, and regulations.
- Keep up to date with the IT industry trends and developments.
- Carry out routine IT operation tasks and build workstations.
- Produce daily reports, confirmations, and statements.
- Assess systems performance and security.
Requirements:
- A degree in computer science, IT, or a relevant field.
- Proven experience as an IT support or similar position in the financial sector.
- Proficiency in supporting and troubleshooting Windows 11, M365, and IP phone systems.
- Experience administering and supporting online, mission-critical systems.
- Experience dealing with end-user requests and managing quality expectations.
- The ability to provide user training and prepare documentation and procedures.
- Experience with system installation, configuration, and analysis.
- Excellent communication skills to effectively interact with other team members and business users.
- Technical proficiency and knowledge to effectively diagnose and troubleshoot technical issues reported by users.
- Knowledge of IT solutions for helpdesk, inventory, and change management.
- Knowledge of IT solutions for security control, vulnerability scanning, and patch management.
- Basics of Windows Server, RHEL Linux, and VMware.
- Basics of networks and cloud computing.
- Basic coding and scripting skills.
- The ability to efficiently manage multiple activities.
- A positive and problem-solving attitude.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at hays.co.uk
