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Infrastructure Support Specialist
2 months ago
We are seeking an experienced Infrastructure Support Specialist to join our team at Informed Recruitment Limited. As a key member of our infrastructure team, you will be responsible for the operation, security, and maintenance of our infrastructure and network technology.
Key Responsibilities:- Provide 2nd/3rd line support for our hybrid Microsoft 365 and in-premises infrastructure
- Deliver desktop upgrades to Windows 11
- Manage network, switches, and remote access
- Monitor backup routines
- Ensure security and integrity of systems
- Commercial track record as a 2nd/3rd line infrastructure support specialist
- Desktop upgrade project experience, ideally to Windows 11
- Microsoft Office 365 administration experience, including Exchange Online, Azure AD
- General experience in a senior technical role providing second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment
- LAN/WAN technology management
- Strong networking skills
- Experience supporting comms solutions - telephony, Teams, and mobile device management
- Virtualisation technologies
- Project experience in installing and configuring hardware and software
- ITIL process and practices, with good appreciation of Incident, Problem, and Change Management
- Windows 11 upgrade experience
- VMware/Citrix
- SharePoint
- Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)
We are looking for an individual with excellent communication skills, both oral and written, who is a creative and tenacious problem solver with the ability to prioritise competing commitments. If you are a motivated and experienced infrastructure support specialist looking for a new challenge, please apply for this exciting opportunity.