Operations Performance Lead

17 hours ago


Coventry, Coventry, United Kingdom Transport for London Full time
Job Description

Estimated salary: £45,000 - £55,000 per annum.

We are seeking a highly skilled Operations Performance Lead to join our team at Transport for London. In this role, you will be responsible for managing the effective delivery of Road User Charging (RUC) operations.

  • Deputise for the Operations and Performance Manager to ensure strong performance across all areas of the operation through effective management regimes.
  • Assist in delivering effective management of all services including supplier management, contracts, agreements, and service levels with a focus on data-led performance decisions.

The ideal candidate will have experience in a similar or relevant position in a public sector or commercial environment, with a proven track record of driving performance from data and customer feedback.

In return for your expertise, you will enjoy excellent benefits and scope to grow. Rewards include:

  • A final salary pension scheme.
  • Free travel on the TfL network.
  • A 75% discount on National Rail Season Ticket and interest-free loan.
  • 30 days annual leave plus public and bank holidays.
  • A tax-efficient cycle-to-work programme.
Key Responsibilities
  1. Manage operational relationships with customers, road users, and stakeholders, working with customers to deliver better performance, addressing concerns, and educating our stakeholders.
  2. Ensure that all decisions take into account any financial consequences and are within budget or increase income.
Requirements
  • An understanding of Road User Charging legislation and relevant Traffic Enforcement legislation.
  • Knowledge of working within a legal framework and the ability to read and interpret legislation.
  • Experience in a high-pressure environment ensuring suppliers deliver high performance.


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