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About the Role
The Network Aftersales Coach will work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.
Key Responsibilities
- Engage Heads of Business, Aftersales Management and Teams in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.
- Assess designated businesses' current processes, activities and cultures using programme tools in order to prioritise areas for improvement.
- Deliver a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and return to workshop scores.
- Ensure service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
About You
This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal candidate has a friendly personality, as well as:
- automotive aftersales experience of minimum 3-5 years
- good knowledge of business KPI data and the ability to analyse and identify opportunities
- experience of aftersales process implementation
- Flexible approach to work – a self-sufficient, self-starter
- be an effective communicator
- Volkswagen experience is an advantage
What's in it for You?
When you join MSX International, you become part of a dynamic and innovative company that empowers Movers and Makers to thrive in our ever-changing world. As a Network Aftersales Coach, you will have the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX International, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
Benefits
- up to £45,000 per year
- Company Car
- Fuel Card
- 25 days annual leave (plus Bank Holidays)
- Pension Plan
- Cash back health care scheme
- exclusive discounts on everyday purchases
- exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly
Working Pattern and Location
- 40 hours per week
- Monday - Friday
- Field-based
- Permanent contract
