High-Tech Field Service Specialist
2 weeks ago
Holt Executive partners with a leading innovator in design and manufacturing, serving diverse global markets including Defence and Surveillance.
Job Overview:This role involves providing field support worldwide to ensure stable operation of hardware & software products. Tasks include installing, configuring, maintaining, supporting, and optimizing products and systems, encompassing fire control systems, Naval electro-optical surveillance systems, and land/vehicle surveillance systems.
Key Responsibilities:- Offsite repairs to products and systems, and installation of new products at customer sites.
- After sales support and servicing to customers.
- Strip-down / survey, repair, and test allocated customer repair returns.
- Testing and evaluating potential new equipment, sensors/cameras etc.
- Preparation of risk assessments and SSOW's for installation/commissioning activities.
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities.
- Experience in complex systems maintenance with electrical and mechanical assembly tools.
- Electronics knowledge, including microcontrollers, with an understanding of basic control theory.
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates.
- Comfortable working in exposed or adverse conditions at land and sea, including working at heights and with large heavy equipment.
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary.
- Clean driving licence with class C1 is desirable for driving company test vehicle.
- $70,000 - $90,000 per annum salary
- 28 days annual leave plus bank holidays
- Group pension plan - matched contributions up to 5%
- Income protection scheme and Employee Assistance Programme
- Employee service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
- Life assurance policy, including bereavement counselling and probate helpline
- Company shares incentive plan and save-as-you-earn scheme
- Group electric vehicle salary sacrifice scheme
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