Planner Scheduler

2 days ago


London, Greater London, United Kingdom Nuco Solutions Ltd Full time
Job Title: Planner Scheduler

We are seeking an experienced Planner Scheduler to join our team at Nuco Solutions Ltd. The successful candidate will have a proven track record in a similar role with a property/social housing background.

Key Responsibilities:
  • Manage day-to-day telephone and email enquiries from tenants and clients in a timely and professional manner.
  • Liaise with tenants and clients to ensure a quality service is delivered and a level of customer satisfaction is achieved.
  • Promote an efficient and professional image to all customers, maintaining a high standard of customer service.
  • Allocate workload to engineers on our system.
  • Book appointments for gas, electric, and plumbing jobs from email enquiries and the Housing online portal.
  • Review and monitor progress of works and book in further works.
  • Provide quotes, update, and close jobs, ensuring they are financially complete.
  • Invoice jobs to the correct clients.
  • Distribute gas and electrical certification to clients as required.
  • Ensure parts are ordered and arranged ahead of time to prevent recall access rate.
  • Conduct daily call rounds to confirm appointments and prevent high no-access rate.

Requirements:

  • Previous experience in a similar role with a property/social housing background.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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