Customer Team Leader

1 day ago

Derby, Derby, United Kingdom Co-op Digital Full time
About the Role

We're seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, taking ownership of managing the store and handling challenging situations.
  • Team Development: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for our customers.
  • Support and Leadership: Support your store manager by deputising when they're not working and delivering a variety of HR processes, leading the way when introducing new products and services in your store.
  • Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What We Offer
  • Full, Paid Training: Receive dedicated support for your personal development and career progression.
  • Competitive Salary and Benefits: Enjoy a competitive salary, 30% discount on all Co-op products, and a range of other benefits, including a pension scheme with up to 10% employer contributions.
  • Flexible Working: Work a range of different shifts, including early mornings, afternoons, late evenings, and weekends.
  • Opportunities for Growth: Develop your leadership skills and take on new challenges in a dynamic and supportive environment.
Requirements
  • Excellent Communication Skills: Possess great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong Organisational Skills: Demonstrate strong organisational and problem-solving skills, with the ability to manage multiple tasks and priorities.
  • Leadership Potential: Show a desire to learn, grow, and develop your leadership skills, with a willingness to take on new challenges and responsibilities.
Why Co-op?

We're a values-driven organisation that's committed to making a positive impact on our communities. We're passionate about creating a workplace that's inclusive, supportive, and empowering, where everyone can reach their full potential.

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