Business Excellence Manager
3 weeks ago
Business Excellence Manager
At Holiday Inn Leeds Garforth, we are seeking an exceptional Business Excellence Manager to lead our on-property teams and drive the smooth running of day-to-day operations. This role is responsible for overseeing the hotel's revenue and guest satisfaction targets, managing budgets and controlling expenditure, and ensuring compliance with health, safety, and licensing laws.
- Key Responsibilities:
- Develop and implement strategies to drive revenue growth and improve guest satisfaction.
- Manage budgets and control expenditure to ensure profitability.
- Oversee the recruitment, training, and management of hotel employees.
- Maintain the highest standards of property and amenities.
What We Offer:
As a Business Excellence Manager at Holiday Inn Leeds Garforth, you will receive a competitive rewards package, including:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements:
We are looking for a highly motivated and experienced Business Excellence Manager with a strong track record of driving revenue growth and improving guest satisfaction. The ideal candidate will possess:
- Strong Leadership: The ability to lead and inspire a team, fostering a positive work environment.
- Exceptional Communication: Effective communication skills to interact with guests, employees, and stakeholders.
- Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety, and licensing compliance.
- Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
- Team Player: Capability to recruit, train, and manage a diverse team, fostering growth and development.
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