Business Excellence Manager

3 weeks ago


York, York City, United Kingdom Holiday Inn Leeds Garforth Full time

Business Excellence Manager

At Holiday Inn Leeds Garforth, we are seeking an exceptional Business Excellence Manager to lead our on-property teams and drive the smooth running of day-to-day operations. This role is responsible for overseeing the hotel's revenue and guest satisfaction targets, managing budgets and controlling expenditure, and ensuring compliance with health, safety, and licensing laws.

  • Key Responsibilities:
  • Develop and implement strategies to drive revenue growth and improve guest satisfaction.
  • Manage budgets and control expenditure to ensure profitability.
  • Oversee the recruitment, training, and management of hotel employees.
  • Maintain the highest standards of property and amenities.

What We Offer:

As a Business Excellence Manager at Holiday Inn Leeds Garforth, you will receive a competitive rewards package, including:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:

We are looking for a highly motivated and experienced Business Excellence Manager with a strong track record of driving revenue growth and improving guest satisfaction. The ideal candidate will possess:

  • Strong Leadership: The ability to lead and inspire a team, fostering a positive work environment.
  • Exceptional Communication: Effective communication skills to interact with guests, employees, and stakeholders.
  • Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
  • Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
  • Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety, and licensing compliance.
  • Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
  • Team Player: Capability to recruit, train, and manage a diverse team, fostering growth and development.

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