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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Consultant. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.
Key Responsibilities- Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
- Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
- Conduct 'My Review' customer appointments to discuss customers' financial circumstances and provide guidance on our products and services.
- Proactively contact customers to identify and discuss their needs, ensuring they receive the best possible service.
- Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us.
- Use internal systems to ensure customers' records are accurately maintained and up-to-date, while identifying and supporting vulnerable customers as needed.
- A competitive salary and annual discretionary bonus scheme.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Matching employer pension contribution (up to 10% per annum).
- A commitment to training and development.
- Private medical insurance for all colleagues.
- 3 paid volunteering days per annum.
- Diverse and inclusive colleague networks available for you to join.
- Passion for delivering exceptional customer service and a desire to go the extra mile for colleagues and customers.
- Previous experience of working in a customer service or sales environment, whether face-to-face, telephony, or financial services.
- Enjoy meeting new people and engaging in purposeful conversation.
- Ability to work well with others, with a 'one-team' mindset across multiple channels.
- Effective communication skills, with the ability to influence different audiences using suitable channels for achieving clear outcomes.
Skipton Building Society is a mutual organisation, owned by our members, not shareholders. We are committed to helping more people have a home, save for life ahead, and support long-term financial wellbeing. Our branches are the heart of our local communities, and we are seeking a talented individual to join our team and help us achieve our business objectives.
