Pension Account Support Specialist

3 weeks ago


Horsham, West Sussex, United Kingdom Austin Fraser Full time

Austin Fraser is currently looking for a Pension Account Support Specialist to join our team in Crawley.

About the Position

This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and supporting pension account holders with their queries.

Main Tasks:
  1. Respond to customer inquiries via phone, striving to resolve queries at first contact.
  2. Participate in ongoing training sessions to improve skills and knowledge.
  3. Apply customer service expertise to support vulnerable customers and provide top-notch support.
  4. Develop strong active listening skills to identify customer dissatisfaction and adapt to their needs.
Job Requirements:
  • Previous experience in a customer service call centre environment.
  • Flexibility to work core hours (Monday - Friday, 9am - 5pm).
  • Annual salary: £28,000-£32,000, depending on location and experience.
What We Offer:
  • Ongoing training and development opportunities.
  • A supportive team environment.


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