Technical Support Specialist

22 hours ago


Paignton, Torbay, United Kingdom Spirent Communications Full time

About the Role:

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As a Support Engineer at Spirent Positioning Technology, you will be an integral part of our mission to deliver exceptional technical support to our international clients.

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Job Overview:

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Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning. Our Positioning Technologies business unit designs, manufactures, and supplies advanced satellite navigation test and simulation systems.

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Responsibilities:

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  • Respond to incoming Service Requests from customers via online portals, email, and telephone.
  • Suggest, prepare, and deliver solutions to customers for both hardware and software problems.
  • Liaise with software/hardware engineers to analyse and resolve complex customer issues.
  • On-site installation and technical support for Spirent customers when required.
  • Provide level 1 hardware repair and calibration services for positioning, navigation, and timing customers.
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Requirements:

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  • Direct experience providing technical customer support.
  • Direct and recent experience using standard RF and other test equipment such as Power Meters, Spectrum analysers, Frequency counters.
  • Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
  • Experience with the Linux OS.
  • Appreciation of satellite navigation concepts (training will be provided).
  • Experience with tools such as Salesforce and Jira.
  • Flexible and dedicated approach.
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Salary: £45,000 - £55,000 per annum

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Location: Paignton office with occasional requirement to visit customer facilities worldwide.



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