Benefits and Money Advisor

2 weeks ago

Wellingborough, Northamptonshire, United Kingdom Venn Group Full time
{"title": "Benefits and Money Advisor", "content": "Job Summary

We are seeking a skilled Benefits and Money Advisor to join our team at Venn Group. As a key member of our team, you will play a vital role in delivering a high-quality service to our customers, providing expert advice and guidance on money and benefits.

Key Responsibilities
  • Deliver a proactive and preventative customer-focused income management service
  • Increase benefit awareness and promote benefit entitlements and a culture of payment amongst our customers, assisting in maximizing customers' income levels
  • Provide information, training, and advice to colleagues on welfare and benefit advice
  • Assist in the improvement of services and assist in the development of policies and procedures
  • Provide training to customers on benefits, money management, and budgeting skills, including their rights and responsibilities
  • Manage a caseload of complex cases relating to benefit appeals and representing them at hearings as appropriate
  • Keep up to date with legislation, regulations, and good practice associated with the role
Requirements
  • Excellent experience in providing money/benefit/welfare advice
  • Experience in calculating benefit entitlement and identifying errors and underclaiming
  • The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations
  • Excellent verbal and written communication skills
  • Willingness and ability to work a flexible working week, including some weekends and evenings
  • Car driver owner and valid UK (or equivalent) driving license
Employee Benefits
  • 25 annual leave days increasing with service plus bank holidays
  • Healthcare cash plan
  • A great pension scheme with generous employer contribution
  • Performance-related unconsolidated recognition payments
  • Employee assistance program
  • Eyecare scheme
  • Employee perks
  • Regular events promoting physical, mental, and financial wellbeing of employees
  • A dedicated Learning & Development Advisor to encourage personal and professional development
", "lang_code": "en-US"}

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