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In-Service Support Specialist

2 months ago

Loudwater, Buckinghamshire, United Kingdom Innovate Recruitment Ltd Full time

Job Summary:

Innovate Recruitment Ltd is seeking a highly skilled In-Service Support Engineer to join our team. As an In-Service Support Engineer, you will play a critical role in supporting our field-service team and ensuring the delivery of exceptional customer service.

Key Responsibilities:

  • Support the delivery of In-Service support obligations, ensuring timely and effective resolution of technical issues.
  • Provide proactive technical support to customers, developing solutions that meet their needs and exceed their expectations.
  • Monitor system performance, identifying areas for improvement and implementing changes to optimize efficiency.
  • Collaborate with cross-functional teams to ensure customer equipment remains safe and suitable for continued service.

Requirements:

  • A degree in Management, Logistics, Engineering, Technology, or a related field.
  • Experience in the integration, test, and in-service phase of the product life cycle.

What We Offer:

  • Flexible working hours to accommodate your needs.
  • The option to buy and sell holiday time, allowing you to maintain a healthy work-life balance.
  • An annual bonus, recognizing your contributions to the team's success.
  • A Christmas shutdown, providing you with time to relax and recharge.
  • The option to purchase private health care, dental, and critical illness coverage, ensuring your well-being.
  • Casual dress code, allowing you to express your personal style.