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Customer Success Partner

2 months ago

Devon, United Kingdom ISL Talent Full time
Job Overview

ISL Talent is seeking a highly skilled Customer Success Partner to join our team. As a key member of our customer success function, you will be responsible for managing a portfolio of enterprise customers, driving business value from onboarding through to renewal.

Key Responsibilities:

  • Account Management: Develop and execute strategic account plans to drive business value and growth.
  • Solutioning & problem solving: Troubleshoot issues, guide and train customers, identify process improvements and product requirements.
  • Managing customer health: Proactively monitor customer health, identify and mitigate potential risks to customer success and retention.
  • Building strategic relationships: Build trusted relationships with decision makers, influencers and users, sharing market insights and building customer advocacy.
  • Strategy & growth: Identify opportunities for growth and expansion aligned to business growth targets.

Requirements:

  • Strategic account management: Proven track record in building and maintaining strategic relationships with enterprise customers in a B2B SaaS environment.
  • HR domain expertise: Hands-on knowledge of HR domains such as Compensation & Reward, Organisational Development, Learning & Development and Recruitment.
  • Tech Savvy: An interest in how HR technology and machine learning can support HR processes, together with experience of using various Enterprise HR technologies.
  • Great problem solving skills: The ability to understand complex problems and translate customer needs into actionable strategies.
  • Excellent relationship management skills: Ability to engage with senior stakeholders and decision makers and foster deep, trusting relationships.
  • Excellent communication skills: Comfortable delivering presentations and writing communications to senior leaders.

What We Offer:

ISL Talent is a dynamic and growing company that offers a unique opportunity to work with a talented team and contribute to the development of our customer success function. If you are a proactive and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.