Team Leader

1 month ago


Wellingborough, Northamptonshire, United Kingdom KION Group Full time
Job Title: Team Leader

As a Team Leader at KION Group, you will be responsible for ensuring the efficient day-to-day running of the engineering team within a designated area. Your primary goal will be to facilitate a high-quality customer experience within this area.

Key Responsibilities:
  • Lead the engineering team in achieving excellent customer satisfaction
  • Manage and motivate the team to ensure efficient operations
  • Maintain and repair equipment within a reduced truck parc
  • Ensure effective management of patched engineer's workloads in collaboration with their service controller
  • Manage WIP, job and service completion to promise, and document completion
  • Lead P0/P6 Near Miss and Job Safety Observation Indicator reporting and/or investigation
  • Conduct P1/P2 Customer Accident Inspections/Investigations and provide associated reports
  • Investigate P3 Engineer accidents, apply corrective action, and reduce accidents
  • Ensure SHEQ Compliance, safety audits, site risk assessments, and associated training
  • Manage engineer performance and ensure the OCTR cycle is enabled for all colleagues
  • Conduct investigations competently in line with agreed Company Standards
  • Provide first-level technical escalation and on-site assistance
  • Recruit engineers to fulfill budgeted headcount and manage their onboarding
  • Engage, retain, coach, and develop engineers, including training needs identification
  • Manage engineering coverage, absence management, and authorisation of holidays and training
  • Communicate business objectives and performance against goals and targets in team meetings
Requirements:
  • Demonstrate effective communication and management skills to deliver excellent customer service
  • Excellent people management skills, with the ability to work in a team and promote quality customer service
  • Able to prioritise multiple issues on a day-by-day basis to ensure customer satisfaction
  • Confident in interacting with customers and having challenging conversations
  • Comfortable in customer-facing situations
  • Good levels of numeracy and literacy
  • Energetic, motivated, and proactive team player
  • Qualified maintenance engineer (NVQ level 3/equivalent) in a relevant discipline or industry experience
  • Industry know-how
  • Competent to support and train engineers on relevant IT systems with first-level support
  • Conflict management
  • Qualified to conduct Thorough Examination


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