Highway District Lead Officer
4 weeks ago
Lancashire County Council is seeking an enthusiastic and customer-focused District Lead Officer Grade 6 to join our team. As a key member of our District Lead Team, you will be responsible for managing multiple districts, administering highway casework for county council members, MPs, district, and parish councillors.
Key Responsibilities:
- Manage and administer highway casework for county council members, MPs, district, and parish councillors.
- Provide effective and proactive communications to stakeholders in advance of highway works.
- Ensure Freedom of Information requests are dealt with promptly.
- Support the District Lead Team in administration of highway casework.
- Assist in providing customer-focused and timely outcomes to stakeholders.
Requirements:
- Thrive in a target-driven environment and multi-task to ensure deadlines are met with high-quality responses.
- Have a passion for customer service and ensure that customers are treated with empathy, respect, and consideration.
- Be politically aware and have a clear understanding of the county council as an organisation and our responsibilities to county council members.
- Able to communicate via phone, email, and letter as a plain English advocate with highly developed written communication skills.
- Team player and willing to support colleagues during peaks in workload and periods of annual leave.
What We Offer:
Lancashire County Council offers a range of benefits, including a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering high-quality services, we would love to hear from you.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
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