Customer Service Team Lead

1 month ago


Sandown, United Kingdom Wm Morrison Supermarkets Full time

Lead Our Front End Service Teams

We're looking for a Team Leader to drive our service performance forward for our customers. As a key member of our team, you'll be responsible for creating a supportive and performance-driven culture where achievement and contributions are recognised and rewarded.

Your Key Responsibilities

  • Be a visible presence across all front-end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
  • Create a team that delivers outstanding, friendly, and helpful service to all our customers.
  • Build a culture where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
  • Confidently utilise all dashboards and reports to make decisions that will optimise the front-end experience, root cause issues, develop plans, and implement corrective action.
  • Ensure all policies, procedures, and legal obligations, including cash handling, are followed as specified by the company.
  • Be responsible for the coordination and day-to-day communication within the front-end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys, and car park, supporting colleagues with queries where required.
  • Minimise waste, delegating put-backs to be completed in a timely manner.

What We Offer

  • Fully flexible shift patterns.
  • Six weeks' holiday (including bank holidays).
  • 15% discount in our supermarkets and convenience stores available from the day you join us.
  • Additional 10% discount card for a Friend or Family member.
  • Career progression and development opportunities.
  • Subsidised in-store cafe or shop floor ranges.
  • Competitive pension and life assurance.
  • Healthcare/Well-being benefits, including Aviva Digital GP.
  • Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more.
  • Optional Payroll charity donations.
  • A range of family-friendly policies, including 26 weeks' maternity and adoption leave, along with neonatal and fertility leave.

We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.



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