Customer Relationship Consultant

5 days ago


Plymouth, Plymouth, United Kingdom BT Group Full time

Overview

We are seeking a skilled Customer Relationship Consultant to join our team at EE. As a key member of our sales team, you will play a crucial role in building lasting relationships with customers and providing them with exceptional service.

Key Responsibilities

  • Meet and exceed sales targets through effective customer engagement and upselling/cross-selling opportunities.
  • Provide personalized product recommendations to customers based on their needs and preferences.
  • Maintain a high level of product knowledge and stay up-to-date with the latest promotions and offers.
  • Work collaboratively with colleagues to achieve sales goals and support store operations.
  • Continuously improve customer satisfaction by addressing concerns and resolving issues promptly.

About You

To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds. You should also be proactive, self-motivated, and able to work effectively in a fast-paced environment.

What We Offer

  • A competitive starting salary of £12.34 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE & BT products, including mobile and broadband services.
  • Support for career development and growth within the company.
  • Season Ticket Travel Loan and Volunteering days.
  • Optional Private Healthcare and Dental insurance.

Why Join Us?

At EE, we pride ourselves on being a values-driven organization that prioritizes diversity, equity, and inclusion. Our employees enjoy a collaborative and dynamic work environment, with access to ongoing training and development opportunities. If you're passionate about delivering exceptional customer experiences and growing your career, we'd love to hear from you



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