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Lead Technical Analyst

2 months ago

Chelmsford South East, United Kingdom Austin Fraser Full time

We are excited to share that we are working alongside our client, a leading education and research institution, who are dedicated to transforming lives through cutting-edge innovation. As a key member of their team, you will play a vital role in supporting the growth and development of their organization.

Job Overview:

  • You will oversee the support of Microsoft 365, Microsoft Azure, and other technical systems, ensuring seamless integration and optimal performance.
  • Collaborate with cross-functional teams to identify and implement process improvements, driving efficiency and productivity.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information for stakeholders.
  • Provide exceptional technical support to end-users, resolving issues promptly and professionally.

About the Role:

  • Lead the technical support team, providing guidance and mentorship to ensure high-quality service delivery.
  • Develop and implement technical strategies to drive business growth and innovation.
  • Collaborate with stakeholders to identify and prioritize technical projects, ensuring alignment with business objectives.

Requirements:

  • Proven experience in a technical leadership role, with a strong background in Microsoft 365 and Azure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.

What We Offer:

  • A competitive salary range of £45,000 - £55,000.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including [insert benefits].