System Operations Specialist

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Key Skills and Qualifications

We are looking for an experienced IT professional to join our development support team as a Development Support Team Lead. The ideal candidate will have proven experience in a development or technical support role, strong problem-solving and decision-making skills, and excellent communication and interpersonal abilities.

About the Job

This role is eligible for inclusion in our hybrid working from home policy. You will work closely with other teams, maintaining playbooks and standard operating procedures. You will also be responsible for coordinating infrastructure systems and operations, including server patching and hardware fault resolution.

The estimated salary for this position is £60,000 - £70,000 per annum.

Main Responsibilities

  • Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
  • Monitoring server health, alarm statuses, and system capacity.
  • Performing trend analysis for system performance.
  • Completing daily, weekly, and monthly server and infrastructure checks.
  • Working with other teams, maintaining playbooks and standard operating procedures.
  • Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems.
  • Resolving P1 and P2 critical incidents.
  • Supporting release management, including building and deploying application releases.
  • Communicating change control activities, as well as conducting post-live system checks.


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