Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our IT department in the UK. As a key member of our team, you will be responsible for providing technical support to over 2000 users.
The ideal candidate will have a strong background in Microsoft applications, including MS Server, Exchange, and Active Directory. You should possess excellent analytical skills, a positive attitude, and the ability to work effectively as part of a busy team.
Key responsibilities include:
- Providing technical support for Microsoft-based services
- Investigating and resolving in-service problems using the ITIL framework
- Mentoring junior colleagues on quality and execution of support throughout our application estate
A relevant IT degree or equivalent industrial experience is essential, along with a proven track record in supporting mission-critical systems. Strong communication and interpersonal skills are also required, as well as an understanding of the ITIL Framework and best practices.
In terms of salary, we estimate that this role could pay around £45,000-£60,000 per annum, depending on experience and qualifications. Benefits include a stakeholder pension scheme, bonus scheme, life cover, and 25 days' holiday plus one day for each year of service.
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Technical Support Specialist
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