Automated Banking Solution Specialist
4 days ago
Job Overview
We are seeking a highly skilled Hardware Level 3 Support Engineer to join our team at NCR Atleos Corp in Dundee, UK. The successful candidate will be responsible for providing deep-level technical support and escalation services to customers worldwide.
Key Responsibilities
- Investigate and resolve complex hardware-related issues reported by Level 2 support teams and partners.
- Characterize customer issues, analyze data, and take action to drive resolution.
- Enhance customer service by dealing with incidents professionally and adhering to support guidelines.
- Maintain ownership of customer support incidents and ensure timely updates.
Requirements
- Bachelor's Degree or equivalent experience.
- 5+ years of related experience in technical support, QA, Services, or Engineering.
- Excellent communication and interpersonal skills.
- Strong documentation skills and ability to work effectively under pressure.
- Candidates must be technically competent in supported hardware solutions.
Estimated Salary: £45,000 - £60,000 per annum
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