Senior Claims Operations and Relationship Manager
7 hours ago
Job Summary:
">This is an exciting opportunity to join Nashrock Insurance Recruitment as a Senior Claims Operations and Relationship Manager. As a key member of our team, you will be responsible for overseeing and managing relationships with Third Parties and appointed experts, as well as assisting with claims reporting and analysis.
About the Role:
">We are looking for a skilled professional who has experience in data management, performance MI, and operational effectiveness in Delegated Authority teams. You will have a general understanding of underwriting and reinsurance practices and be proficient in Microsoft Office, particularly Excel and Power BI.
Main Responsibilities:
">- ">
- Claims Operations:">
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- Support the development and implementation of 'best practice' processes and technologies for the Claims team and wider business.">
- Analyse and present data relevant to claims performance and operations.">
- Assist with change projects involving claims operations.">
- Delegated Authority Oversight:">
- ">
- Oversee and manage the framework governing third-party relationships, including Delegated Claims Administrators and appointed experts.">
- Maintain and manage the Risk Matrix for expert relationships.">
- Manage contracts with experts and third parties, ensuring compliance with agreements.">
- Monitor third-party adherence to SLAs using Delegated Claims Data.">
- Oversee the due diligence process prior to contracting with experts and third parties.">
- Coordinate audits and maintain audit records, including tracking recommendations.">
- Required Knowledge and Skills:">
- ">
- ACII qualification (preferred) or a commitment to achieving this.">
- Familiarity with Lloyd's of London Delegated Authority regulatory compliance and minimum standards.">
- Strong relationship management, numeracy, analytical, and communication skills.">
- Ability to review and relate contracts to regulatory and company standards.">
Benefits:
">Nashrock Insurance Recruitment offers a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits including flexible working arrangements and a supportive and inclusive workplace.
">About Us:
">Nashrock Insurance Recruitment is a leading underwriting organisation with a long-standing history and outstanding reputation in the London Market. We foster a culture that empowers employees, values expertise, and supports professional growth.
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