International Removals Operations Manager

3 weeks ago


London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

Role Overview

An experienced leader is required to manage the day-to-day operations of an international removals company based in South-West London.

The ideal candidate will have a strong background in the removals or logistics industry, with excellent leadership skills and the ability to motivate a team.

Salary: £60,000 - £80,000 per annum

Key Responsibilities
  • Oversee the smooth delivery of services, ensuring high levels of customer satisfaction.
  • Manage a team of removal operatives, drivers, and administrative staff, promoting effective teamwork and collaboration.
  • Monitor stock levels, equipment, and vehicle fleet, maintaining optimal operational performance.
  • Develop and maintain relationships with clients, providing exceptional customer service and support.
  • Manage branch budgets, ensuring financial targets are met and exceeded.
  • Organise and schedule jobs, optimising resource allocation and reducing costs.
  • Implement and uphold health and safety regulations, ensuring a safe working environment.
  • Recruit, train, and mentor staff, enhancing their skills and knowledge.
  • Handle customer complaints and issues promptly and professionally.
  • Report regularly on branch performance and key metrics, driving business growth and improvement.

Requirements:

  • Proven experience in a leadership or management role within the removals or logistics industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong organisational and time-management abilities, with a focus on efficiency and productivity.
  • Sound financial acumen, with experience managing budgets and achieving financial targets.
  • In-depth knowledge of health and safety regulations within the removals industry.
  • Exceptional customer service and communication skills, with a focus on building strong client relationships.


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