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Hotel Night Shift Leader

1 month ago

Great Yarmouth, Norfolk, United Kingdom J D Wetherspoon plc Full time

As a Hotel Night Shift Leader at J D Wetherspoon plc, you will play a vital role in maintaining the highest standards of customer service, with a particular focus on fire safety.

We are committed to delivering exceptional CQSMA standards, encompassing cleanliness, quality, service, maintenance, and atmosphere. Your key responsibilities will include ensuring the safe running of the hotel overnight, handling reservations, and dealing with enquiries. You will also be responsible for completing hourly security checks and evacuating the premises in emergency situations. Accurate record-keeping is essential, and you will be required to report all accidents and incidents. Compliance with licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety is mandatory.

To succeed in this role, you will need to possess excellent conversational English, a strong customer service focus, and the ability to communicate effectively with people at all levels. Self-motivation, enthusiasm, and the capacity to respond well under pressure are essential qualities. You will also need to have a fixed place of residence reasonably close to the pub and provide proof of right to work in the UK.

We promote an inclusive working environment where everyone feels welcome and valued. When you're at work, we want you to feel comfortable being yourself, regardless of your background, preferences, or beliefs. We will provide you with the skills and knowledge you need for a great career with us.

HOURS PER WEEK:
20