Assistant Store Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Hotel Chocolat Full time
Join Our Team as an Assistant Store Manager

Hotel Chocolat is a leading premium chocolate brand in the UK, known for its luxury giftable chocolates, drinking chocolate system, and commitment to making people and nature happy through chocolate.

We're seeking an experienced and passionate Assistant Store Manager to support and lead our retail team, working closely with the Store Manager to drive sales, deliver exceptional customer service, and achieve business goals.

Key Responsibilities:
  • Support the Store Manager in providing leadership, coaching, and development opportunities for team members to meet performance goals.
  • Drive store sales and profit plan, identifying opportunities to maximize performance and exceed sales targets.
  • Implement timely promotions, offers, and marketing initiatives to maximize commercial opportunities in-store.
  • Lead by example, demonstrating a passion for chocolate, our brand, and delivering exceptional customer service.
Requirements:
  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to inspire and motivate a high-performing team.
  • A passion for chocolate, our brand, and delivering exceptional customer service.
What We Offer:
  • A competitive salary and incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • Flexible working arrangements to balance work and family/home life.
  • A chance to work in an exciting, innovative, and expanding company.

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