Digital Support Assistant

4 hours ago

Paisley, Renfrewshire, United Kingdom QA Full time
Job Title: Digital Support Apprentice

Strathclyde Sealants is seeking a highly motivated and organized individual to join our team as a Digital Support Apprentice. As a key member of our team, you will be responsible for providing administrative support to our commercial sealant applications and passive fire protection solutions.

Key Responsibilities:
  • Provide exceptional customer service and serve as the initial point of contact for enquiries by phone and email.
  • Utilize our internal system, Connecteam, to log new job details, track progress, and monitor employee schedules.
  • Update, maintain, and upload necessary job documents, pricing details, and task assignments onto our Excel tracker on shared Google Drive.
  • Support financial operations by using SAGE to process client invoices, supplier costs, and general invoicing tasks.
  • Manage and organize job documents on Word, collect quotes via Microsoft Excel, and contracts via Google Drive, ensuring all online files are updated and accessible for the team.
  • Collaborate with the finance team to ensure all payments and records are up to date, using Sage as the primary system to track income and expenses.
  • Make travel arrangements for senior staff, including booking flights, cars, hotels, and restaurant reservations via online booking platforms.
  • Use Connecteam to facilitate task tracking, manage employee schedules, and ensure smooth day-to-day operations.
  • Leverage Google Drive for storing and sharing job-related documents, ensuring team collaboration and easy access to information and sharing.
Desirable Skills:
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office.
Benefits:
  • Competitive salary of £18,000 per annum.
  • Monday to Friday working hours, 8am – 4pm.
  • No weekend work.
Future Prospects:

As a QA apprentice, you will have the opportunity to secure permanent employment after completing the program, with a 90% success rate, 20% higher than the national average.

This vocational apprenticeship will comprehensively support your specific job role with Strathclyde Sealants, providing you with a nationally recognized qualification at SCQF Level 6 upon completion.

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