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Sales Associate

2 months ago

London, Greater London, United Kingdom Belstaff Full time
About Belstaff

Belstaff is a functional clothing brand that empowers individuals to move forward. We champion material innovation and collaborate with those who challenge the ordinary. Our legacy is built on the energy of independent spirits who bring our brand to life.

Job Summary

We are seeking a Sales Associate to join our Regent Street team. As a key member of our sales team, you will be responsible for establishing and maintaining relationships with clients to maximize revenue through the sale of Belstaff products.

Key Responsibilities
  • Build a strong client base and deliver exceptional customer service
  • Assist and anticipate clients' needs, consistently meeting and exceeding company expectations
  • Confidentially and professionally answer questions and queries from clients
  • Cross-sell across all product offers in store, ensuring clients are walked through the in-store collection
  • Maintain high standards of customer service, exceeding the benchmark for luxury retail
  • Deliver after-sales services efficiently
  • Stay up-to-date on local events and current affairs to promote conversation with clients
  • Develop good internal customer service with all other Belstaff stores and Head Office
  • Professionally handle customer complaints and issues
  • Understand Belstaff's global and international positioning
  • Adhere to company and store security procedures
  • Protect stock and minimize the opportunity for theft
  • Maintain visual merchandising in line with the Belstaff image and commercial objectives
  • Liaise with Store Manager, Assistant Store Manager, and Supervisor on day-to-day decisions
Requirements
  • A 'can-do' attitude and adventurous streak
  • An entrepreneurial spirit and innovative approach to sales
  • Strong commercial awareness and understanding of how the role contributes to the overall business
  • A great sales person with proven experience in retail
  • A motivated self-starter who takes pride in and has achieved great sales figures
  • A team player who thrives from providing the highest level of customer service
About Us

We are an equal opportunity employer and value diversity at our company. We are committed to a fair and accessible recruitment process for all candidates. If you require any adjustments, please let us know and we will be happy to support you.