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Fitness Department Manager
2 months ago
About Lampton Leisure
We strive to maintain high standards with our enthusiastic, friendly, and driven professional approach across all our sites. Our leisure centers boast a range of facilities, including fitness studios, health suites, swimming pools, indoor and outdoor courts, pitches, tracks, and café facilities. Our mission is to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre's facilities.
About the Role
As a Fitness Department Manager at Lampton Leisure, you will be responsible for the day-to-day running of the fitness department and fitness team, ensuring a safe, enjoyable, and quality customer experience. You will also be responsible for proactively managing the team's performance, setting targets, and providing constructive feedback to develop and support the team to operate to our high standards.
- Ensure Lampton delivers an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this.
- Establish and maintain excellent relationships with our customers and potential customers, handling and escalating complaints where appropriate.
- Continuously review fitness equipment, programs, and activities, developing and improving as required.
- Accountable for the fitness budget, stock takes, and inventories.
- Support the center to achieve targets and fitness KPIs.
- Line management, coaching, and developing responsibilities for the fitness team, ensuring the team is up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle.
To be successful in this role, you will have previous experience working as a Fitness Manager, with the ability to mentor, motivate, coach, and develop team members to achieve their potential, meet set targets and deadlines, and be proactive in your duties. Excellent communication skills and experience delivering first-class customer service are also essential. Employment will be subject to an enhanced DBS check and reference checks.
Requirements
- Be a minimum of Level 2 fitness qualified or equivalent.
- Ideally hold or work towards a National Pool Lifeguard Qualification (NPLQ).
- Free parking at all Leisure Centre Sites.
- 22 days holiday allowance, plus bank holidays.
- Free GOLD gym membership.
- Lampton Rewards - discounts and offers from top brands and services.
- EE rewards - 20% off phone, sim, and mobile broadband.
- Enhanced Maternity and Paternity leave.
- Pension Scheme.
- Refer a Friend Scheme offering up to £250 for each new employee referred.
- Staff wellbeing services, including access to online GP, occupational health, and EAP.
- Eye care vouchers and support towards glasses.
- Cycle to work scheme.
- Electric Car salary sacrifice scheme.
