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AV On-Site Management Specialist

1 month ago

London, Greater London, United Kingdom Concept Full time

Experience the thrill of leading a team as an AV On-Site Management Specialist with Concept. As a key member of our London team, you will be responsible for ensuring seamless operations at client conference centre locations.

About the Role

We are seeking an experienced Site Manager to take full responsibility for delivering activities according to existing Service Level Agreements (SLAs). As the face of Global Multimedia Services to clients, your primary goal is to satisfy their needs throughout meetings and events. You will work closely with technicians, general client services, and the technical production team to plan events and meetings by fulfilling staffing requirements, certifying equipment health, managing costs, and overseeing onsite activities.

Key Responsibilities
  • Direct management of onsite technicians and cover/freelancers
  • Service Improvements – work with the Operations Team to identify service improvements
  • Incident management – manage process lifecycle as per client internal processes
  • Discipline – maintain an organized and professional environment where the team is managed to meet and exceed client standards
  • Performance Management – regular 1 to 1 meetings with direct reports, performance improvement plans if required
  • Staff Development – skills matrix, training requirements
  • Daily workload management and allocation of all resources
Administration
  • Daily & Weekly Operations Meetings – staff requirements, technical requirements, room health status, AV charges
  • Staff rota and holiday requests
  • Service Requests - decision maker regarding service requests for their respective locations
  • Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures
  • Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved
  • Business Liaison – client communication, updates, feedback, and operational status
  • Financial – Monthly billing reports, purchases, overtime
  • Equipment Inventory & Tracking
  • Weekly Events Scheduling Forecast – staff, hire, and technical requirements
  • Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and proAV senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests
What We Offer

We provide a comprehensive benefits package, including:

  • 3% pension contribution (After 6 months probationary Period)
  • 23 days holiday in first year
  • Death in service (3x Annual Salary)
  • Private medical insurance (After 6 months probationary period)
  • A competitive salary up to £60,000 per annum

The estimated annual salary for this role is around £60,000 based on location and industry standards.