Service Desk Operations Analyst

3 weeks ago


Manchester, United Kingdom Betfred Group Full time
Job Description

As a Technical Support Specialist, you will be responsible for analysing, troubleshooting, and triaging tickets. You will also maintain the Service Desk mailbox, log service requests on SolarWinds Service Desk, and perform ad-hoc admin duties as required.

Key Responsibilities
  1. Analyse and troubleshoot tickets to ensure timely resolution.
  2. Maintain the Service Desk mailbox according to the Incident Management Process.
  3. Log service requests on SolarWinds Service Desk.
  4. Perform ad-hoc admin duties as required.
Requirements

To succeed in this role, you will need experience in a fast-paced customer service environment, excellent analytical and problem-solving skills, and the ability to work effectively in a team.



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