Transaction Manager

1 week ago

Bristol, Bristol, United Kingdom Waylands Automotive Full time

Polestar, a leading electric performance car brand, is seeking a highly motivated Transaction Manager to join their team at Waylands Automotive. In this role, you will work closely with the Space Manager to deliver an exceptional customer journey from initial enquiry to final sale.

Key Responsibilities:

Customer Journey Management:

  • Guide customers through a seamless and premium experience, ensuring adherence to Polestar's customer journey standards.
  • Utilise Polestar's CRM system to manage enquiries and keep detailed records of customer interactions, facilitating effective follow-ups and customer satisfaction.

Sales Process:

  • Oversee and enhance the entire sales process, ensuring every stage of the customer journey aligns with Waylands Automotive's brand values.
  • Provide customers with a clear understanding of the features, benefits, and value of Polestar vehicles, facilitating test drives, consultations, and in-person experiences to convert enquiries into sales.

Performance and Target Achievement:

  • Drive sales within the designated Space, actively identifying and maximising on all sales opportunities.
  • Consistently meet and exceed monthly, quarterly, and annual sales targets, supporting the business in achieving overall brand objectives.

Customer Engagement and Retention:

  • Maintain strong customer relationships post-purchase to encourage repeat business, referrals, and long-term brand loyalty.
  • Address any customer concerns promptly, ensuring a high level of satisfaction and service that reflects the Polestar brand.

Collaboration and Teamwork:

  • Work closely with the Space Manager and cross-functional teams to support business objectives and the smooth operation of the Space.
  • Contribute to a collaborative, high-performance culture by sharing best practices, insights, and feedback with team members and leadership.

Brand Representation:

  • Act as a Waylands Automotive brand ambassador, representing the company with a high level of professionalism and enthusiasm.
  • Stay updated on industry trends, competitor activity, and Polestar product developments to provide customers with accurate, current information.

Requirements:

  • Proven experience in automotive sales with a focus on customer journey management and sales target achievement.
  • Strong understanding of CRM systems, digital sales tools, and performance tracking methodologies.
  • Exceptional interpersonal and communication skills with a talent for building rapport and trust.
  • Detail-oriented, with excellent organisational skills to manage multiple enquiries and sales processes concurrently.
  • Passionate about the automotive industry, electric vehicles, and sustainable mobility.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunity to work with a market-leading automotive group.
  • Career development opportunities and ongoing professional training.
  • A supportive and dynamic working environment.

Job Types: Full-time, Permanent

Pay: £30,000.00-£50,000.00 per year

Additional pay:

  • Commission pay

Benefits:

  • Bereavement leave
  • Company car
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Store discount

Schedule:

  • Day shift

Experience:

  • CRM software: 1 year (required)
  • Sales: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Reference ID: DG/Pol/TM

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