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Infrastructure Specialist

2 months ago

Warrington, Warrington, United Kingdom New Ventures Recruitment Ltd Full time
Job Title: Infrastructure Specialist

We are seeking an experienced Infrastructure Specialist to join our team at New Ventures Recruitment Ltd. As an Infrastructure Specialist, you will be responsible for managing end-to-end implementations of our client's products, from initial profile assessment to solution design, implementation, training, customer handover, and support.

Key Responsibilities:
  • Consulting with customers to help them understand what is required for successful deployment of products.
  • Day-to-day running of multiple assignments, both remotely and on-site.
  • Ensure delivery of project scope within agreed timescales and budgets.
  • Identify any risks or issues and ensure they are reported promptly so they can be managed to a resolution.
  • Becoming a subject matter expert on our client's products and contributing to the creation of best practices, documentation, knowledgebase content, testing, R&D, and process improvements.
Requirements:
  • Minimum 5 years experience in a Technical Support or Technical engineer role.
  • Exceptional communication skills, written & oral.
  • Strong presentation, communication, organisation, multitasking, and time management skills.
  • Excellent prioritisation skills.
  • Excellent understanding of complex IT Infrastructures.
  • Strong knowledge of at least one Server architecture (Windows, Linux, Oracle, IBM, etc).
  • Knowledge of Microsoft SQL including administration, installation, and troubleshooting.
  • Knowledge of Microsoft Active Directory management including Group Policy.
  • Strong knowledge of at least one Virtualisation technology (VMware, Hyper-V, etc).
  • Basic understanding of networking devices and principles.
  • Experience in 'owning' solution deployments throughout their lifecycle.
  • The ability to work to deadlines with a high level of attention to detail.
  • Self-motivated and passionate in overcoming obstacles to drive resolution.
  • Strive to do the "right thing", not just the "easy thing", and have a flexible, "can-do" approach to work.
  • A passion for delivering customer excellence and a willingness to go the extra mile.
  • Must be able to work proactively and take ownership & responsibility.
  • A strong customer-centric approach.
  • Proven experience in building strong and professional relationships with key client staff, partners, and internal colleagues.
  • Ability to create technical documentation such as solutions designs and network diagrams.
  • Solid problem-solving and consultative skills.
Desirable Skills:
  • Experience of Cloud (AWS, AZURE, GCP, ORACLE).
  • SQL experience including complex queries & SQL scripting.
  • Good understanding of IT Security principles.
  • Scripting experience in PowerShell, Bash, or Python.
  • Previous experience working for a software developer.
  • Previous experience in software delivery and/or delivering project services to multi-client environments.
  • Previous experience deploying or supporting ITAM or SAM Solutions.
  • Appreciation of Apple Mac, Linux, and Unix operating systems.
  • International Travel helping Customers and Colleagues in EMEA, North America and APAC.
What We Offer:
  • Competitive annual leave with an optional additional holiday-buy scheme.
  • Bupa private medical care, with options to add dependants.
  • Bupa Blua app that provides access to a remote GP 24/7.
  • Employee Assistance Programme.
  • Total-earnings Pension Scheme.
  • Onsite Gym.
  • Company Perk and Discount Portal.
  • Complimentary refreshments.
  • Free on-site parking and electric vehicle charging.
  • Regular social events.