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IT Support Specialist
2 months ago
Job Type: Part-time
Location: Huddersfield, West Yorkshire & surrounding areas
Company: Broadwood Resources
About the RoleWe are seeking an experienced IT Support Technician to join our small team working from our clients office in Huddersfield. This is initially a part-time role with a view to increasing hours as the customer base expands.
Key Responsibilities- Providing technical support to clients via telephone, remote, and on-site visits
- Installing and configuring computer hardware, software, and network systems
- Diagnosing and troubleshooting complex technical issues
- Collaborating with vendors and third-party providers to resolve technical issues
- Ability to deploy and provide support to Microsoft Office applications, including 365, Windows Server, and desktop operating systems
- Networking Technologies - Understanding of TCP/IP, Routing, DHCP, DNS, VPN, and network security
- Experience in email systems, including POP, IMAP, Exchange, and 365
- Experience in configuring and supporting networked and local printers
- Experience in configuring anti-virus solutions and cyber security awareness
- Excellent diagnostic and problem-solving skills
- Strong communication skills, both written and verbal
- Good organisational and time-management skills
- Ability to work independently and as part of a team
- UK Driving licence and own vehicle
- Understanding of VOIP telephony systems
- Experience with Microsoft Azure cloud computing platform
- Experience with Domains, DNS, and SSL management
- Virtualisation experience in VMWare, HyperV
- Experience of supporting accounting packages, such as Pegasus Opera, Sage, QuickBooks, Xero
- Experience of configuring and supporting Microsoft SQL Server