Customer Service Representative
1 day ago
At World Courier (UK) Ltd, we are seeking a highly motivated and detail-oriented Customer Service Consultant to join our team in Edinburgh. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and client relations within a niche premium logistics company.
Key Responsibilities:- Receive and respond to client inquiries in a timely and professional manner
- Provide quotes and negotiate pricing according to client specifications
- Monitor and track shipments, ensuring timely delivery and updating clients accordingly
- Enter information into our proprietary databases and maintain accurate records
- Liaise with other offices to ensure seamless shipment execution
- Provide excellent customer service to internal and external clients, demonstrating professionalism on the phone and in the office
- Comply with all relevant policies, procedures, safety rules, and regulations
- Assist with customer problems, such as delays, missing shipments, and price adjustments
- Communicate with WC Sales to address client feedback, potential new business, and coordinate special orders
- Prior experience in logistics, supply chain, or pharmaceutical sectors is advantageous, but not essential as full training will be provided
- A levels or equivalent education
- Good knowledge of computers and MS Office
- Excellent communication skills and proven problem-solving abilities
- Ability to prioritize and multitask as required
- Starting salary: £26,000 - £28,000 per annum
- Bonus: 5% (on-target bonus plan)
- Private health care insurance
- Pension scheme: 6% enhanced employer's matched contribution
- Life insurance
- Employee assistance program
- Annual leave: 20 days plus bank holidays
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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