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Senior Pensions Administrator
2 months ago
About the Role
Hymans Robertson is seeking a highly skilled Senior Pensions Administrator to join our dynamic administration team. As a key member of our Client Services team, you will play a vital part in delivering high-quality administration services to our clients and members.
Key Responsibilities
- Maintain and update member records with accuracy and attention to detail.
- Process member events, including retirements, deaths, early leavers, transfers in, transfers out, and illustrative quotations.
- Act as a point of reference for technical issues and non-standard cases.
- Escalate complex technical queries and issues to the Team Leader and technical support team members.
- Provide a consistent and efficient service to internal and external clients/members, meeting agreed service levels.
- Collaborate with the Principal Administrator and Team Leader to improve operational efficiencies.
- Manage annual and periodic scheme events.
- Coach and assist less experienced administrators in developing their experience and confidence.
Requirements
- Previous experience in day-to-day pension administration, including DB, DC, and CARE pension arrangements.
- Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.
- Experience with pensions administration systems, such as UPM or similar.
- Experience in client care or customer services, with the ability to effectively communicate with clients and colleagues.
- Ability to juggle multiple tasks and plan and organize workload effectively.
- Exceptional communication skills, demonstrated through clear and concise communication with clients, members, and colleagues.
- Ability to work well as part of a team, lead by example, and aid in the coaching and development of junior colleagues.
What We Offer
- A competitive salary and access to our profit share scheme.
- A flexible selection of employee benefits, tailored to your lifestyle and needs.
- A collaborative and encouraging work environment that values your thinking and ideas.
- On-site mental health and wellbeing assistance.
- A commitment to helping you develop personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, three days paid volunteering leave each year, and a day's leave to celebrate your birthday.
- Hybrid working, allowing you to balance work from home and office environments.
