Care Team Manager

5 days ago


Watford, Hertfordshire, United Kingdom Helping Hands Full time
Supporting Adults at Home

We're committed to helping adults of all ages maintain their independence and stay in the place they know and love. As a leading home care provider, we have over 150 branches across England and Wales.

About the Role

This is a challenging and rewarding role that requires strong organisational skills, excellent communication abilities, and a passion for delivering high-quality care. You will be working closely with our Branch Care Manager to support the recruitment, business development, and delivery of exceptional care services.

Key Responsibilities:
  • Supporting the allocation of staff to ensure customers receive the highest standards of care and support.
  • Completing direct observations and supervisions for care teams within set timescales.
  • Actively recruiting new team members and guiding them through the recruitment process.
  • Reassessing customers to ensure care plans are reflective of their needs and condition.
  • Seeking new business opportunities and supporting commercial growth.
  • Ensuring exceptional customer service standards are consistently met.
About You

To succeed in this role, you'll need a Level 3 Diploma in Adult Care or equivalent experience. Strong knowledge of regulatory requirements and best practices in line with CQC/CIW guidance is also essential. Additionally, a full UK driving licence and access to your own vehicle are required.

What's in it for You?

We offer a competitive salary, career progression opportunities, 23 days' annual leave (rising to 25 after two years), and access to a range of benefits including Blue Light Card discounts, an employee assistance programme, and more.

We're committed to promoting a diverse and inclusive workforce, creating a comfortable work environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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