Front of House Team Lead

3 weeks ago

Beckenham, Greater London, United Kingdom Loungers Full time
Exciting Opportunity at Loungers

This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. As a Front of House Supervisor, you'll be supporting the management team to maintain the high standards of our Lounges.

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As a Supervisor, you'll be leading from the front, setting the pace high for the team to deliver exceptional customer experiences. You'll be all over the detail, never settling for second best, and making it your mission for your Lounge to be the place to go for the local community.

The Benefits
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You are probably an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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