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Support Worker

1 month ago

Hastings, East Sussex, United Kingdom British Red Cross Full time
About the Role

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker. If you have a caring, patient, and helpful nature, you could make a tangible difference to someone's life.

Our Service Support Workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives.

A day in the life of a Service Support Worker will involve:

  • Providing practical and emotional support and guidance to service users
  • Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge
  • Responding to referrals from Clinicians and Community Health Professionals
  • Assessing service users' needs, completing and following a support plan for the individual
  • Supporting service users in the weeks after hospital discharge or to prevent readmission
  • Taking someone to a hospital appointment that they otherwise couldn't get to or picking up prescriptions and shopping

Requirements

  • Full UK manual driving licence
  • Good knowledge of services provided by the NHS and Social Care
  • Ability to make things great and improve service quality for the benefit of users
  • Professionalism and ability to deal with queries in a diplomatic and confidential manner
  • Flexibility and ability to work hours outside of the norm

What We Offer

  • Holidays: days annual leave (including bank holidays) + option to buy extra days
  • Pension scheme: Up to % contributory pension
  • Flexible working: We do our best to accommodate your preferred work style
  • Learning & Development: Wide range of career opportunities + comprehensive learning
  • Discounts: Access to Blue Light Discount Card and employee benefits platform
  • Wellbeing Assistance: Access to mental health and wellbeing assistance
  • Team Working: Champion our mission in a collaborative team
  • CycleWork: Lease a bicycle through the scheme
  • Season ticket loan: Interest-free loan for commuting expenses