Event Management System Analyst

3 days ago


Brighton, Brighton and Hove, United Kingdom IT Recruitment Solutions Full time
About the Role
Our client is seeking an IT Support Analyst to join their team in Brighton, where you will play a key role in supporting their event management system. As an IT Support Analyst, you will be responsible for managing stakeholder communications, resolving technical issues, overseeing system administration tasks, and coordinating feature go-lives.

Responsibilities
The IT Support Analyst will be responsible for:
  • Managing a ticketing system to provide day-to-day IT support for the software platform.
  • Escalating and collaborating with stakeholders and Technical Account Managers to resolve complex issues.
  • Analysing and collating data for reporting purposes.
  • Working closely with the Product team to coordinate feature launches and testing before deployment.

Requirements
To succeed in this role, you will need previous experience in an IT Support environment, a strong understanding of data analysis, and excellent problem-solving skills. Experience in IT Support for software application systems is desirable but not essential.

Benefits and Salary
In addition to a competitive salary of up to £30,000, we offer a hybrid working arrangement with 3 days per week in our office in Brighton. You will also have access to a comprehensive training programme, relevant training courses, and the opportunity to travel abroad to our events.

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