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Accommodation Office Team Lead
2 months ago
We are seeking a highly skilled and experienced Accommodation Office Team Lead to join our team at PIB Insurance Brokers. As a key member of our team, you will be responsible for leading a team of account handlers, ensuring customer needs are met, and driving business growth.
Key Responsibilities:- Lead a team of account handlers to achieve business objectives and customer satisfaction.
- Develop and implement strategies to improve team performance and customer engagement.
- Monitor and report on customer outcome KPIs and regulatory requirements.
- Carry out performance reviews and provide coaching and mentoring to team members.
- Maintain data integrity and ensure all records are up to date.
- Participate in the performance review process and contribute to the development of team members.
- Ensure all PIB policies and procedures are understood and adhered to.
- A competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and dynamic work environment.
- Flexible working arrangements to support work-life balance.
At PIB Insurance Brokers, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.