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Accommodation Office Team Lead

2 months ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time
Job Title: Accommodation Office Team Lead

We are seeking a highly skilled and experienced Accommodation Office Team Lead to join our team at PIB Insurance Brokers. As a key member of our team, you will be responsible for leading a team of account handlers, ensuring customer needs are met, and driving business growth.

Key Responsibilities:
  • Lead a team of account handlers to achieve business objectives and customer satisfaction.
  • Develop and implement strategies to improve team performance and customer engagement.
  • Monitor and report on customer outcome KPIs and regulatory requirements.
  • Carry out performance reviews and provide coaching and mentoring to team members.
  • Maintain data integrity and ensure all records are up to date.
  • Participate in the performance review process and contribute to the development of team members.
  • Ensure all PIB policies and procedures are understood and adhered to.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and dynamic work environment.
  • Flexible working arrangements to support work-life balance.

At PIB Insurance Brokers, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.