Global Hospitality Operations Expert

2 weeks ago


Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

This challenging role offers an exciting opportunity to work with Hilton Corporate's EMEA team. As a Brand Performance Manager, you will be responsible for providing critical support to our hotels, ensuring they meet brand standards and achieve commercial success. Your extensive hotel experience and excellent communication skills will enable you to build strong relationships with hotel leaders and teams.

About the Role:
  • You will answer calls, emails, and chats from hotels on various topics, including brand standards, commercial tools, operational topics, and IT.
  • You will conduct educational webinars (BPS Talks) and one-on-one sessions with hotel leadership to share best practices and provide guidance.
  • You will follow up on waiver applications, support hotel communications, and develop self-service tools to enhance hotel operations.
Your Skills and Experience:
  • Minimum 3 years of hotel management or supervisory experience
  • Excellent English language skills, both spoken and written
  • Additional language skills and cultural awareness
  • Proficient in MS Office, including Excel, Outlook, PowerPoint, and Teams
What We Offer:
  • A competitive salary of $90,000 - $110,000 per annum, based on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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