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Technical Specialist

2 months ago

London, Greater London, United Kingdom Virtual Producer Full time

About Us

Brompton Technology is a leading manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events such as the Academy Awards and tours by bands like U2 and Ed Sheeran.

Job Summary

We are seeking a Technical Support Specialist to join our team. The successful candidate will have strong electronic and IT-based technical skills, with a keen interest in the field of AV and video. The role involves responding to technical support enquiries, managing product returns, and assisting customers with system designs and configurations.

Key Responsibilities

  1. Respond to technical support enquiries via phone or email
  2. Manage product returns, generate reports, and coordinate return shipping
  3. Assist customers with system designs and configurations
  4. Test new products prior to release and provide feedback to the development team
  5. Provide onsite support for major projects worldwide, including out of hours support
  6. Demonstrate products to potential customers and act in a technical sales capacity
  7. Assist with preparation, build-up, and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

  1. Strong problem-solving capabilities and tenacity to work through complex challenges
  2. Excellent written and verbal communication skills
  3. Ability to thrive in a team environment and work together to find solutions
  4. Basic understanding of electronics and electrical theory
  5. Good IT skills and comfort working with Windows and OSX operating systems
  6. Ability to prioritize tasks and manage time effectively
  7. Capacity to remain calm under pressure
  8. Commitment to maintaining high-quality outcomes
  9. Valid passport and willingness to travel

Desirable Extras

  1. Experience in an equivalent technical support role
  2. Qualification in electronics, IT, or a related scientific field
  3. Experience working in a live production environment
  4. Experience working with video equipment, particularly LED video panels and digital content
  5. Experience creating technical documentation
  6. Working knowledge of CAD or drawing applications
  7. Written or verbal ability in foreign languages
  8. Further or higher qualification in electronics, IT, or a related scientific field