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Automotive Technical Support Specialist

1 month ago

Leeds, Leeds, United Kingdom Direct Line Group Full time

At Direct Line Group, we're shaping the future of automotive technical support. Our mission is to provide exceptional service to our customers, and we're looking for a talented individual to join our team as an Automotive Technical Support Technician.

The Role

As an Automotive Technical Support Technician, you will provide real-time technical support to our customers, helping them resolve vehicle faults and issues. Your expertise will be invaluable in driving repair rates and reducing costs for our customers.

Key Responsibilities

  • Provide technical support to customers via phone, email, or other communication channels.
  • Collaborate with our team to develop and implement technical solutions to complex problems.
  • Stay up-to-date with the latest automotive technologies and trends.
  • Work closely with our customers to understand their needs and provide tailored solutions.

Requirements

  • A relevant NVQ level 3 or above qualification is essential.
  • Motor experience in repair and diagnostics is essential.

What We Offer

We offer a competitive salary, excellent benefits, and a dynamic work environment. If you're passionate about automotive technical support and want to make a real difference, we'd love to hear from you.