Senior Team Lead

7 days ago


London, Greater London, United Kingdom Selfridges Full time
Job Overview

We are looking for a highly skilled Department Manager to join our team at Selfridges. The successful candidate will have extensive experience in retail management, with a proven track record of delivering sales growth and service excellence.

The ideal candidate will be a natural leader, able to inspire and motivate teams to achieve exceptional results. They will have excellent communication skills, both individually and in group settings, and be able to manage complex messages effectively.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and service excellence.
  • Lead and motivate a high-performing team to achieve business objectives.
  • Analyse team performance using metrics such as Spotlight and other key performance indicators.
  • Manage key people statistics for the department, including return to work, probation, and performance reviews.
  • Implement initiatives to improve net promoter scores, service satisfaction, approach, and product knowledge.

Requirements:

  • Able to operate in a fast-paced environment and demonstrate resilience and positivity.
  • Extensive experience in retail management, with a proven track record of delivering sales growth and service excellence.
  • Excellent communication skills, both individually and in group settings, with examples of managing complex messages.
  • Proactive and planning for short, mid, and long-term goals, taking ownership of business areas and ensuring their success.

Salary: £60,000 - £70,000 per annum, depending on experience.



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