Retail Store Operations Director

1 week ago


Dundee, Dundee City, United Kingdom Halfords Full time

Are you a motivated and experienced leader looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and driving business growth? We are seeking a Motoring Service Manager to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.

This is an exciting opportunity to join a rapidly expanding business and develop your skills and knowledge in a dynamic and fast-paced environment. As a Motoring Service Manager, you will be responsible for leading a team to deliver exceptional customer experiences and drive sales growth in our automotive service network. You will have the opportunity to develop your skills and progress your career through access to hybrid training and certification in ATA & MOT Tester Qualifications.

We offer a competitive salary of £35,000 - £37,000 per annum, plus an uncapped bonus scheme with an average of £10,800 per year. Our benefits package includes 5.6 weeks' annual leave, discounts on garage bills and retail products, and more.

Key Responsibilities:

  • Lead a team to deliver exceptional customer experiences
  • Manage KPIs to drive business performance
  • Meet compliance standards across Health and Safety
  • Develop and implement sales strategies to drive growth

Requirements:

  • Strong leadership and team management skills within the automotive industry
  • Experience delivering high customer satisfaction and displaying effective management
  • Excellent communication skills, verbally and written
  • IT Proficient, with the willingness to learn in-house systems
  • A current valid driving licence


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