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Software Support and Training Engineer

1 month ago


Slough, Slough, United Kingdom Shift F5 Limited Full time
Job Description

Shift F5 Limited is seeking a highly skilled Software Support and Training Engineer to join our dynamic team. As a key member of our support staff, you will play a vital role in providing top-notch user training and support for our customers.

About the Role:

We are looking for an enthusiastic individual with a strong passion for IT and applications. Your ability to pick up new systems quickly and your excellent communication skills will enable you to effectively train and support users. Previous experience in software support or training is ideal, but not essential.

Main Responsibilities:

  • Conduct comprehensive training sessions for new and existing users, helping them navigate and maximize the use of our software solutions.
  • Provide expert software support, resolving inquiries and technical issues efficiently and professionally.
  • Configure software systems for new users, assisting with setup and customization to ensure a seamless user experience.
  • Collaborate closely with our development team to address complex issues and ensure the smooth operation of our software solutions.

Ideal Candidate:

  • A self-motivated individual with a knack for learning new technologies and systems.
  • An excellent communicator with strong interpersonal skills and the ability to work effectively with users at all levels.
  • Prior experience in software support or training is highly desirable, but we are open to considering candidates from diverse backgrounds.

What We Offer:

As a valued member of our team, you can expect a competitive salary of $85,000 per annum, as well as opportunities for professional growth and development. You will be working in a dynamic and supportive environment where your contributions are recognized and rewarded.