Department Head

6 days ago


Norwich, Norfolk, United Kingdom WH Smith Retail Holdings Limited Full time

About the Role:

We are seeking a highly motivated and experienced Team Leader to join our team at WH Smith Retail Holdings Limited. As a Team Leader, you will be responsible for leading and inspiring your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve.

Key Responsibilities:

  • Lead and motivate your team to deliver exceptional customer service and drive sales and commerciality.
  • Create a culture of learning, support, and recognition, spotting opportunities for development of personal skills, product knowledge, and self-awareness.
  • Keep teams up to date on store business performance and challenge what can be done to improve.
  • Ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

Requirements:

  • A passion for delivering exceptional customer service and a pride in making every customer experience special.
  • Current Team Leader or equivalent experience in a fast-paced retail environment.
  • Proven people development experience, focused on fostering a supportive, productive, efficient, and inclusive environment.
  • Strong organisation skills and the ability to prioritise well in a fast-paced retail environment.

What We Offer:

  • A competitive salary and benefits package.
  • A range of deals from retail partners to help you save money and make memories.
  • An Employee Assistance Programme to support your wellbeing.

About Us:

WH Smith Retail Holdings Limited is a leading retailer with a proud heritage. We are committed to creating a welcoming and inclusive environment for our colleagues and customers.


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