Robotics Solutions Specialist
2 days ago
Are you looking for a challenging role that combines technical expertise with excellent customer service skills? As a Robotics Solutions Specialist, you will be responsible for managing our state-of-the-art robotics solutions within the Pharmaceutical & Biotechnology markets.
Salary: £55,000 - £65,000 per annum
Job Description:
- Become the subject matter expert for our key customers in the areas of robotics and automation.
- Provide timely and professional support via telephone, email, and remote diagnostics.
- Ensure preventative maintenance procedures are in place and schedules are correct.
- Utilize D365 Service Reports, RMAs, and monthly KPI reports to drive business performance.
- Communicate effectively with customers, R&D, Customer Service, Product Management, Manufacturing, and Sales teams to ensure superior customer satisfaction.
- Work on a rotating model to provide 24/7 remote and on-site service.
About Austin Fraser:
Austin Fraser is a multinational branded R&D manufacturing group with over 80 staff across 12 countries and 15 languages. For the past 75 years, we have developed innovative product solutions within Life Sciences, Medical Devices, Robotics, and Automation.
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